Automate your enquiry follow-up on WhatsApp
Ironfang Agent handles the initial questions and gathers the details your team needs, giving them more time to help customers and move enquiries forward. Follow every conversation in one place and join whenever you're needed.
All through your own WhatsApp Business number.
Register your interest In development
How it works
How enquiry follow-up works
For businesses that receive enquiries, such as mortgage brokers, finance brokers and insurance teams.
Connect your enquiries
Send new enquiries from your form or system into Ironfang Agent, with the customer's agreement to WhatsApp follow-up.
Start the conversation
Your AI assistant follows up from your business number with an opening message you choose.
Gather the useful details
It asks the initial questions and records the answers, helping your team understand what each customer needs.
Pick up with context
Your team sees the conversation and the details collected, ready to join whenever they're needed.
For your team
Manage enquiry follow-up in one place
Spend less time on routine questions
Let the assistant gather the initial details before your team picks up the conversation.
Start with the context you need
See the customer's answers alongside the conversation, ready for your next reply.
Keep everyone up to date
Give your team a shared, live view of each enquiry and its progress.
Join the conversation when it matters
Reply personally from the same business number whenever a customer needs your help.
Your way
Set up to suit your business
Your opening messages
Choose an opening message that fits your business and the enquiry.
Your questions
Decide what each kind of enquiry collects. For a mortgage, that might be the deposit, when they hope to buy and whether they're a first-time buyer.
Your answers
Give customers answers drawn from your business information.
Account and data
Your account and your data
Your WhatsApp account stays yours
Your business keeps ownership of its WhatsApp Business account and number, and can disconnect Ironfang at any time.
Used only for your conversations
We use the data only to run your business's conversations, and never use it for advertising, sell it or use it to train AI models. Each business's data is kept separate from every other business's.
Customers can opt out
A customer can reply STOP at any time to end contact.
Read the Ironfang Agent privacy policy and how to delete your data.
Ironfang Agent is provided by Ironfang Ltd. It is an independent service, not made or endorsed by WhatsApp or Meta.
Ironfang Agent
Common questions
- How do enquiries reach Ironfang Agent?
- Your enquiry form or system sends each new enquiry to Ironfang Agent, and the assistant follows up on WhatsApp from there.
- What do we need for WhatsApp?
- A WhatsApp Business account and number for your business. Meta verifies the business and its display name, and approves each opening message before it is first used. Ironfang connects the number for you.
- Can our team reply themselves?
- Yes. Your team can take over any conversation, reply from your business number, pause the assistant and hand the conversation back when they are done.
- When can we start?
- Register your interest to hear when Ironfang Agent becomes available.
Ironfang Agent
Give your team more time for customers
Tell us about the enquiries your business receives, and we'll get in touch about availability.
No commitment required.