You are charged for usage beyond your free allowances while Pay as you go is switched on, and for any paid plan you choose, after each month is settled. You can pause Pay as you go, or move to a Free plan, at any time. If we charge you in error, we correct it.
Stopping paid usage and plans
A person with billing rights can pause Pay as you go at any time in the portal: new paid work stops at once, and free allowances keep working. A paid plan continues from month to month until you move to the Free plan in the portal; that takes effect at the start of the next month, and no fee is charged for any month after the one in which you do so. Usage already made, and the fee for a month already started, are charged and settled with that month: changing plan, pausing Pay as you go or closing the account does not refund them, and plan fees are not prorated for part of a month.
Usage that is not charged
You are charged only for usage that was delivered. Rejected input, failures, timeouts and work cancelled before its output are not charged, and a replay or a retry with the same idempotency key is not counted again. Free allowances are never charged. Because none of these reaches a statement, there is nothing to refund for them.
Carried balances
Your payment method is charged only when the account's uncollected balance before VAT is at least £5.00. A smaller balance is carried forward without a charge and collected at a later settlement; it is never raised to £5.00, and it is not overdue. When an account is closed, an undisputed balance below £5.00 is written off, provided no collection for the account ever failed, was disputed or became uncollectible; any other balance is collected.
Billing errors
If you think a statement or invoice is wrong, for example because usage was counted that should not have been, tell us through the contact form. We check it against the recorded usage.
When we find an error, we correct it: by a credit or adjustment on a later collection or, where you have already paid the amount, by a refund to your payment method. A failed payment is never collected twice: an invoice that is still unpaid at the next monthly settlement is voided before its balance is collected with the new month.
Ironfang Audit retention extensions
A retention extension is quoted as a fixed price for the evidence you select, and you see the price before you buy. Once bought, it is added to the month of purchase and settled with that month. Deleting the evidence before its extended retention ends does not refund the purchase.
Consumers: your statutory cooling-off rights
If you are a consumer in the UK or EU, you normally have a 14-day right to cancel a digital service contract. By switching on Pay as you go and making paid usage during that period, you request immediate supply and acknowledge that if you cancel, you pay for the paid usage made up to then. Paid Ironfang Agent plans are for business use, so this right does not apply to them. Nothing in this policy affects your statutory rights.
How refunds are paid
Refunds go back to the original payment method via Stripe, usually within 5 to 10 working days. To request one, use the contact form from your account email address.