- What counts as a recording?
- One browser tab on one of your sites, from its first recorded page until the visitor leaves or goes idle for 30 minutes. It counts once, when its first complete page is stored; one that never becomes playable does not count, and a visit across several pages in the same tab is one recording.
- Does it record what visitors type?
- Only what you allow. Card numbers are masked in the visitor's browser wherever they appear, and card, CVV, password and one-time-code fields are never recorded. Anything else typed into a form is recorded as typed unless you turn on Mask form fields or mask its region by CSS selector.
- Why keep the IP address and user agent?
- So a recording can be checked when something looks wrong: repeated attempts from one address, a device that does not match the account, a time zone that does not match the country. They are kept with the recording and deleted with it. Your privacy notice should say so.
- Will it slow my site down?
- The install snippet is about 7 KB. The recorder, about 31 KB compressed, loads only when your site has recording on and the visitor has not opted out, and sends batches in the background.
- Who can watch a recording?
- Members of your organisation with the permission to read recordings. The replay runs in an isolated frame on its own address, so a recorded page can never act on the portal, and recorded scripts are never run.
- Can a visitor tell when someone is watching live?
- No. While you watch, their browser sends what it records every second instead of every ten. Nothing on their page changes, and nothing is shown, stored or logged in their browser to tell them.
- How are one visitor's recordings linked?
- Once a browser is recorded it keeps a random visitor id in local storage and sends it with each new recording, so a second tab or a return visit sits beside the first. It is made from nothing about the visitor, it is not a cookie, and opting out deletes it.
- What is not available yet?
- Video exports and MCP tools. Recording, replay, live viewing, search, visitor details and deletion are available now, in the portal and the REST API.